Your role is broad and hands-on. You are one of the people who makes sure that promises made to customers can actually be delivered in practice. 

• Resource planning & Support: You help manage vehicles, materials, devices and people. You make sure the right resources are available at the right moment and support the planning of installations, maintenance and operational tasks. When colleagues, students or technicians face practical or technical issues on the road, you are one of their first points of contact. You help them think through the issue and coordinate the next step. 

• Device orders and production coordination: You process the graphical input received from the Customer Success Manager. You review files, check whether they are usable for production and approve them for the personalisation of our devices. If something is unclear or incorrect, you take action so production does not lose time. You coordinate the ordering process of our devices and make sure everything is handled correctly and on time for production. You keep an eye on deadlines, availability and practical dependencies. 
• Customer onboarding support: You create and maintain customer accounts in our dashboard. You make sure customer data, device information and project details are correctly set up, so customers and internal teams can work with the right information. 

• Process improvement: You look for recurring issues, bottlenecks and ways to make our internal operations more efficient. You help turn ad hoc problem-solving into clear processes.